Elizabeth Cadena
2501 W Mile 5,TX
Summary
Adept Patient Care Coordinator with a proven track record at WellMed At Donna, enhancing patient satisfaction and streamlining healthcare delivery. Skilled in HIPAA compliance and critical thinking, I excel in improving patient care processes and training staff, significantly boosting clinic efficiency and patient relations without compromising privacy.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
WellMed At Donna
Donna
04.2009 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Working closely with nurses and providers managing patient A1c.
- Working closely with the Quality Measures for each patient.
Collector
Bell Finance
McAllen, TX
01.2007 - 12.2008
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Education
Certification -
South Texas Vo Tech
Weslaco, TX06.2009
High School Diploma -
Weslaco High School
Weslaco05.2001
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Insurance Verification
- Scheduling
- Patient Records Management
- Follow-up care
- Patient Registration
- Insurance verifying
- Document filing
- Patient Intake
- Data Collection
- Multi-Line Telephone Systems
- Schedule Coordination
- Records Management
- Evaluating Quality of Care
- Spanish Fluency
- Patient Needs Assessment and Referral
- Word Processing
Timeline
Patient Care Coordinator
WellMed At Donna
04.2009 - Current
Collector
Bell Finance
01.2007 - 12.2008
Certification -
South Texas Vo Tech
High School Diploma -
Weslaco High School