Elizabeth Ferreira
Secaucus,NJ
Summary
Dedicated front desk receptionist with strong skills in problem-solving, communication, and attention to detail. Committed to providing exceptional customer service and ensuring confidentiality in all patient interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
West Hudson Pulmonary
Nutley
10.2020 - Current
- Greeted patients warmly and directed them to appropriate services.
- Coordinated appointment scheduling with electronic health record systems to streamline patient flow.
- Answered phone calls promptly and addressed patient inquiries efficiently.
- Maintained patient records with precision, ensuring compliance with confidentiality regulations.
- Handled billing inquiries and processed payments accurately to enhance patient satisfaction.
Customer Service Representative
North Hudson Community Action
Union City
01.2017 - 04.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints using effective communication and problem-solving techniques, enhancing customer relationships.
- Promoted customer satisfaction by addressing issues with knowledgeable and friendly service, contributing to positive customer experiences.
- Assisted clients with inquiries and provided accurate information on services offered.
- Handled phone calls, emails, and in-person visits professionally and courteously.
Education
High School Diploma -
Continental Accademy
Miami, FL01.2014
Skills
- Appointment scheduling
- Patient record maintenance
- Billing support
- Confidentiality compliance
- Customer relationship management
- Telephone etiquette
Languages
Spanish
Professional
Certification
medical assistant
Timeline
Front Desk Receptionist
West Hudson Pulmonary
10.2020 - Current
Customer Service Representative
North Hudson Community Action
01.2017 - 04.2020
High School Diploma -
Continental Accademy