Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Elizabeth Garcia

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Treatment Coordinator

Somos Dental & Orthodontics
10.2022 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Reviewed X-rays to help patients determine best treatments.

Assistant Manager

Arby's Restaurant
10.2016 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Central High School
Phoenix, AZ
05.2018

Skills

  • Appointment Scheduling
  • Knowledge of dental insurance
  • HIPAA Compliance
  • Office Administration
  • Insurance Verification
  • Customer Service
  • Filing and Recordkeeping
  • Patient Registration
  • Patient documentation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Additional Information

REFERENCES:

ALICIA HERNANDEZ

ARBY'S GENERAL MANAGER

(515) 783-4283



WREMAINE WILSON, DDS

GENERAL DENTIST

(619) 384-2386

Timeline

Treatment Coordinator

Somos Dental & Orthodontics
10.2022 - Current

Assistant Manager

Arby's Restaurant
10.2016 - 10.2022

High School Diploma -

Central High School

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Elizabeth Garcia