Elizabeth Garcia
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
Somos Dental & Orthodontics
2022.10 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reviewed X-rays to help patients determine best treatments.
Assistant Manager
Arby's Restaurant
2016.10 - 2022.10
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Central High School
Phoenix, AZ05.2018
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Insurance Verification
- Customer Service
- Filing and Recordkeeping
- Patient Registration
- Patient documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
REFERENCES:
ALICIA HERNANDEZ
ARBY'S GENERAL MANAGER
(515) 783-4283
WREMAINE WILSON, DDS
GENERAL DENTIST
(619) 384-2386
Timeline
Treatment Coordinator
Somos Dental & Orthodontics
2022.10 - Current
Assistant Manager
Arby's Restaurant
2016.10 - 2022.10
High School Diploma -
Central High School
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