Elizabeth Gibson
Battle Creek
Summary
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
13
13
years of professional experience
Work History
Patient Representative
Bronson Battle Creek Hospital
06.2024 - Current
- Assisted patients with scheduling appointments and managing inquiries in a timely manner.
- Provided support to clinical staff by coordinating patient information and documentation.
- Educated patients on hospital services, procedures, and insurance processes to enhance understanding.
- Familiar with Epic Patient Access software.
- Knowledge of commercial, Medicare, Medicaid, Workman's Comp and auto insurance.
- Maintained confidentiality of patient information while adhering to HIPAA regulations and guidelines.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
Health Care Specialist
Kalamazoo Gospel Mission
03.2019 - 06.2024
- Communicated effectively with patients to explain procedures and address concerns, improving overall satisfaction.
- Provided the unhoused with most health related needs.
- Assisted with Medicaid applications, medical, denta, and vision referrals.
- Maintained confidentiality of patient records, adhering to HIPAA regulations and organizational policies.
- Worked with medical professionals to schedule medical and dental events and to begin a free health clinic for the unhoused.
- Successfully ran an Outreach service for the unhoused.
Lead Supervisor/ Women's Shelter
Kalamazoo Gospel Mission
08.2018 - 03.2019
- Led team in daily operations, ensuring smooth workflow and adherence to organizational standards.
- Mentored staff, fostering skill development and enhancing overall team performance.
- Developed and implemented process improvements to increase operational efficiency.
- Coordinated resources effectively to meet dynamic organizational needs and priorities.
- Trained new employees, instilling a strong foundation of skills and knowledge for success.
Case Manager
Kalamazoo Gospel Mission
10.2017 - 08.2018
- Developed individualized service plans for clients to address unique needs and goals.
- Coordinated resources and services to facilitate client access to healthcare and community support.
- Conducted comprehensive assessments to determine eligibility for programs and services.
- Collaborated with multidisciplinary teams to enhance case management strategies and client outcomes.
- Monitored client progress, adjusting care plans as necessary to ensure optimal service delivery.
- Advocated for clients' rights, ensuring compliance with regulations and policies.
Various Positions Held
Borgess Medical Center
12.2012 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Medical terminology
- Patient data confidentiality
- Relationships and rapport
- Registration services
Timeline
Patient Representative
Bronson Battle Creek Hospital
06.2024 - Current
Health Care Specialist
Kalamazoo Gospel Mission
03.2019 - 06.2024
Lead Supervisor/ Women's Shelter
Kalamazoo Gospel Mission
08.2018 - 03.2019
Case Manager
Kalamazoo Gospel Mission
10.2017 - 08.2018
Various Positions Held
Borgess Medical Center
12.2012 - 10.2017
Kalamazoo Valley Community College
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