Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Griffin

Phenix City,AL

Summary


Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

24
24
years of professional experience

Work History

Account Specialist

Fastenal
12.2022 - Current
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Completed routine and complex account updates to resolve problems.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Veterinary Technician

Rocky Ridge Animal Clinic
03.2010 - 03.2020
  • Performed fecal examinations, urinalysis and bloodwork.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Obtained patient history from owners and performed physical examinations.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Restrained animals to protect veterinarians from potential harm.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings using ultrasonic scaler.
  • Collected and prepared specimens for laboratory testing.

Veterinary Technician

Smiths Station Animal Hospital
03.2001 - 03.2010
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restrained animals to protect veterinarians from potential harm.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings using ultrasonic scaler.
  • Collected and prepared specimens for laboratory testing.

Education

Associate of Applied Science - Applies Science

Jefferson State Community College
Birmingham, AL
08-2010

Skills

  • Billing issue resolution
  • Point-of-sale system
  • Account investigations
  • Terms negotiation
  • Brainstorming
  • Schedule coordination
  • Customer engagement

Timeline

Account Specialist

Fastenal
12.2022 - Current

Veterinary Technician

Rocky Ridge Animal Clinic
03.2010 - 03.2020

Veterinary Technician

Smiths Station Animal Hospital
03.2001 - 03.2010

Associate of Applied Science - Applies Science

Jefferson State Community College

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