Elizabeth Hakey LMSW
Georgetown,TX
Summary
Dedicated service coordinator with a strong focus on client advocacy and case management. Proven ability to develop tailored service plans and build lasting community partnerships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Bluebonnet Trails Community
Round Rock, TX
12.2017 - Current
- Provide coordination of services including residential, day programming and more, for individuals with developmental disabilities receiving long term services and supports.
- Maintain a consistent caseload of roughly 50 individuals aging from 3 years old to 89 years old.
- Coordinated service delivery for clients, ensuring timely access to resources and support.
- Developed and maintained strong relationships with community partners and service providers.
- Assessed client needs and developed tailored service plans to promote individual well-being.
- Trained new staff on best practices in service coordination and client engagement strategies.
- Monitored program compliance with regulatory standards, ensuring quality of care delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Consistent completion of all documentation with in 24 hour agency timeline.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction and progression of desired outcomes.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Coordinated discharge planning with clients and service providers to reduce readmission to hospital or long term care facilities
- Provide advocacy for clients to access needed resources and supports to increase quality of life
- Assists in the coordination of resolutions for individuals experiencing crises and ongoing crisis intervention as needed.
- Educated clients and families regarding rights and regulations with in service agencies.
- Competence with HIPPA documentation and privacy regulations with all forms of communication
- Received recognition from executive management for excellence in service delivery and exceeding expectations.
Education
Master of Science - Social Work
Baylor University
Waco, TX05-2025
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL05-2005
Skills
- Client advocacy
- Case Management
- Active listening
- Problem-solving
- Multitasking Abilities
- Relationship building
- Multitasking
- Teamwork and collaboration
- Team building
- Trauma-informed care
- Adaptability and flexibility
- Certified in CPR/AED
- Client needs assessments
Certification
LMSW
Timeline
Service Coordinator
Bluebonnet Trails Community
12.2017 - Current
Master of Science - Social Work
Baylor University
Bachelor of Arts - Psychology
University of Central Florida