Elizabeth Hernandez
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
O.S.O Customs
09.2023 - Current
- Assisted development and implementation of new administrative procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
Conn's Home Plus
01.2023 - 08.2023
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Generated new sales leads to achieve and exceed monthly sales goals.
Customer Service Representative
Houston Pro Movers
01.2021 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - General Studies
Lone Star College System
Katy, TX06.2021
Skills
- Database Administration
- Physician billing
- Customer and client relations
- Social Media and Promotions
- Expense Reporting
- Credit and collections
- Document and File Management
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
O.S.O Customs
09.2023 - Current
Sales Associate
Conn's Home Plus
01.2023 - 08.2023
Customer Service Representative
Houston Pro Movers
01.2021 - 01.2023
Associate of Science - General Studies
Lone Star College System