Elizabeth Hinojosa
El Paso,Texas
Overview
4
4
years of professional experience
Work History
Bartender/Server
Lone Star Golf Course
El Paso Tx
05.2023 - Current
- Communicated professionally with customers, colleagues, and supervisors.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Fred Loya Insurance
El Paso Tx
09.2022 - 04.2023
- Handled customer inquiries, payments, and service requests
- Answered inbound calls to handle various concerns, set appointments, and close sales
- Collaborated across departments to resolve customer-related issues
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bartender/Server
P.F Chang's
El Paso Tx
02.2021 - 09.2022
- Adhered to state liquor regulations to serve alcohol safely
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
OutBack Steak House
El Paso Tx
03.2020 - 01.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
Education
B.A in Psychology -
University of Texas, El Paso
El Paso Skills
- Organization
- Problem Solving
- Communication
- Engaging personality
- Interpersonal skills
- Relationship Management
- Team Leadership
Timeline
Bartender/Server
Lone Star Golf Course
05.2023 - Current
Customer Service Representative
Fred Loya Insurance
09.2022 - 04.2023
Bartender/Server
P.F Chang's
02.2021 - 09.2022
Server
OutBack Steak House
03.2020 - 01.2021
B.A in Psychology -
University of Texas, El Paso