Elizabeth Johnson
Denham Springs,LA
Summary
With nearly twenty years of experience in office assistance and administration, I have acquired the understanding and professionalism required when meeting the needs of the public. It is in high hopes that I may become a valuable and knowledgeable asset to an inspired and driven team.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Patient Access Representative
Ochsner Therapy And Wellness
Baton Rouge, LA
12.2024 - Current
- Coordinate patient check-ins and appointments for therapy services.
- Manage patient records using electronic health record systems.
- Assist patients with insurance verification and billing inquiries.
- Communicate effectively with healthcare providers to ensure patient care continuity.
- Process referrals and scheduled follow-up appointments efficiently.
- Apply HIPAA privacy and security regulations while handling patient information.
- Collect co-pays and other payments from patients at time of service.
- Answer phones promptly in a professional manner.
- Scan documents into electronic medical records system.
- Greet patients and visitors in a courteous and professional manner.
- Communicate financial obligations to patients and collected fees at time of service.
- Monitor waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Assist in the implementation of new technologies and processes to improve patient access services.
- Handle high volume of incoming calls, providing exceptional customer service to patients and families.
- Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Confirm upcoming new evaluation appointments and financial liabilities.
- Work the daily wait list to ensure patient access for specialty appointments.
Medical Review/Intake Specialist
Health Management Services
Baton Rouge, LA
01.2019 - 02.2023
- The medical review/intake specialist reviews all incoming documents to ensure that all required documents, verbiage, diagnoses, etc. that are required for a patient’s specific insurance is obtained and document anything that is missing or unclear to be able to request from the referral.
- Once information is reviewed, create the patient record with all necessary fields and label and associate all received documents.
- Provide Great Customer Service
- Multi-Line Telephones
- Prepared Supply Orders
- Collections Report
- All clerical tasks (Filing, Typing, Printing)
- Patient scheduling
- Collecting co-pays, deductibles and coinsurances from patients
- Scanning in Medical Records
- Brightree
- Microsoft Word and Excel
- Managed patient data entry into electronic health record systems accurately.
- Provided training and support to new intake staff on procedures and systems.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Updated patient information on computer system to maintain billing accuracy.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
Patient Representative, Floater
Louisiana Woman’s Healthcare Associates
Baton Rouge, LA
01.2017 - 01.2019
- Greet and check in/out patients
- All clerical tasks (Filing, Typing, Printing)
- Ensure all demographic and insurance information is accurately entered into the system
- Collecting and posting co-pays, deductibles and coinsurances from patients
- Schedule appointments
- Reconcile daily receipts
- Post “no-charge” visits and routes chargeable visits to Business Office
Administrative Assistant
Health Management Services
Baton Rouge, LA
01.2013 - 01.2017
- Coordinate intake for new/existing patients
- Daily, weekly, and monthly reports
- Communicate with referrals
- Obtain/release medical records
- Answer multi-line phones
- Sort and respond to all incoming fax/mail
- Verify all insurance benefits and deductible/copay information
- All clerical tasks (Filing, Typing, Printing)
- Patient scheduling
- Collecting co-pays, deductibles and coinsurances from patients
- Review resumes to assist in the hiring process
- Cross train new employees in both clinical and clerical positions to ensure that all patients are fit and comfortable with their CPAP
- Demonstrate proper setup, use, and storage of oxygen equipment
- Keep office and DME equipment stocked
- CPR certified
Front Desk Receptionist
Old Hammond Pediatrics
, LA
01.2009 - 01.2012
- Answering multi-line phones
- Checking patients in/out
- Sorting mail/faxes
- Preparing paperwork for new patients
- Obtaining newborn lab work and other clinical notes
- All clerical tasks (Filing, Typing, Printing)
- Patient scheduling
- Collecting co-pays, deductibles and coinsurances from patients
Office Assistant
Mayeux Chiropractic
01.2005 - 01.2008
- Utilizing organizational skills
- Answering phones
- Checking patients in/out
- All clerical tasks (Filing, Typing, Printing)
- Patient scheduling
- Collecting co-pays, deductibles and coinsurances from patients
- Maintaining office Cleanliness
Education
Bachelor of Science - Criminal Justice And Human Services
Colorado Technical University
Online 12.2024 - 05.2026
Medical office administration - medical transcription, medical billing and coding, CPR training, 109 gwam
Delta College of Arts and Technology
Baton Rouge, LAHigh School Diploma -
Live Oak High School
Live Oak, LASkills
- Detail Oriented
- Great Independent and Team Worker
- Multitasking
- Data Entry
- Exceptional Customer Service
- Detailed Document Review
- Multi-line Phone Systems
- Organization
- Microsoft (Word, Excel, Office, Teams, etc)
- Brightree
- Encore
- Airview
- Care Orchestra
- Medical Manager
- Stringbean
- PrimeSuite
- EPIC
References
Available upon Request
Timeline
Patient Access Representative
Ochsner Therapy And Wellness
12.2024 - Current
Bachelor of Science - Criminal Justice And Human Services
Colorado Technical University
12.2024 - 05.2026
Medical Review/Intake Specialist
Health Management Services
01.2019 - 02.2023
Patient Representative, Floater
Louisiana Woman’s Healthcare Associates
01.2017 - 01.2019
Administrative Assistant
Health Management Services
01.2013 - 01.2017
Front Desk Receptionist
Old Hammond Pediatrics
01.2009 - 01.2012
Office Assistant
Mayeux Chiropractic
01.2005 - 01.2008
Medical office administration - medical transcription, medical billing and coding, CPR training, 109 gwam
Delta College of Arts and Technology
High School Diploma -
Live Oak High School