Elizabeth Ketcham
Normal,IL
Summary
Pharmacy operations manager with expertise in insurance protocols, medical terminology, and HIPAA compliance. Demonstrates strong leadership in optimizing workflows and ensuring regulatory adherence. Focused on enhancing operational efficiency and customer satisfaction through effective team collaboration and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
10.2017 - 02.2025
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Medical Biller and Coder Internship
Midwest Allergy Sinus Asthma
09.2023 - 12.2023
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement
- Reviewed financial documents including EOBs for accuracy and completeness prior to posting payments in the system.
- Collaborated with clinical staff to obtain necessary documentation for claims processing
Battery Team Member
Rivian
04.2021 - 10.2022
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
Education
Certification - Medical Billing & Coding
Midwest Technical Institute
East Peoria, IL12.2023
Certification - Pharmacy
Midwest Technical Institute
East Peoria, IL10.2017
High School Diploma - undefined
Canton High School
Canton, IL05.2013
Skills
- Team Collaboration
- Problem-Solving
- Documentation review
- Insurance verification
- Data entry
- Maintaining records
Certification
- Certified Pharmacy Technician
- Certified Professional Coder
Timeline
Medical Biller and Coder Internship
Midwest Allergy Sinus Asthma
09.2023 - 12.2023
Battery Team Member
Rivian
04.2021 - 10.2022
Pharmacy Operations Manager
Walgreens
10.2017 - 02.2025
Certification - Pharmacy
Midwest Technical Institute
High School Diploma - undefined
Canton High School
Certification - Medical Billing & Coding
Midwest Technical Institute
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