ELIZABETH MADRID
Moreland,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Coweta Fayette EMC
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Order Processing Specialist
F C & A Book Publishing Company
08.2018 - 09.2021
- Operated mail processing equipment and manually sorted mail
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Used troubleshooting methods to identify issues with mechanical tools
- Cross-trained on responsibilities to handle additional duties during peak periods.
Customer Service Representative
F C & A Book Publishing Company
12.2012 - 08.2018
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Addressed customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings.
Education
BBA in Business Administration -
DeVry University
Decatur, GA06.2010
Skills
- Office equipment proficiency
- Active listening
- Adaptive team player
- Inbound and outbound calling
- Problem-solving abilities
- Call center experience
- Customer relations
- Clerical support
- High-energy attitude
- Courteous demeanor
- Fluent in Spanish
Timeline
Customer Service Representative
Coweta Fayette EMC
09.2021 - Current
Order Processing Specialist
F C & A Book Publishing Company
08.2018 - 09.2021
Customer Service Representative
F C & A Book Publishing Company
12.2012 - 08.2018
BBA in Business Administration -
DeVry University
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