Elizabeth Marshall
Brooklyn,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet guests needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Server
The Creek House Grill
Callicoon, NY
06.2024 - 10.2025
- Provided excellent service in a fast-paced, high volume environment.
- Managed multiple tables while ensuring timely service and guest satisfaction.
- Assisted in training new staff on restaurant policies and procedures.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Greeted guests, answered questions, and recommended dishes to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
PJ Clarke's
New York, New York
04.2023 - 06.2024
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from guests to improve service quality and menu offerings.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily guests.
Restaurant Hostess
Elmo Restaurant
New York, NY
09.2018 - 10.2019
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to ensure smooth guest flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
Education
Bachelor of Arts - International Studies
City College of New York
New York, NY 09.2019 - 06.2023
Skills
- Guest relations
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Hospitality standards
- Positive and professional
- Point-of-sale system
- Calm demeanor
- Multitasking and organization
- Menu knowledge
References
References available upon request.
Timeline
Server
The Creek House Grill
06.2024 - 10.2025
Server
PJ Clarke's
04.2023 - 06.2024
Bachelor of Arts - International Studies
City College of New York
09.2019 - 06.2023
Restaurant Hostess
Elmo Restaurant
09.2018 - 10.2019