Elizabeth McKenna
Fairview,OH
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
34
34
years of professional experience
Work History
Sales Associate
Marshalls
08.2019 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Veteran’s Service Officer
Cuyahoga Veteran’s Service Commission
01.2017 - 07.2017
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources, and educational programs.
- Developed and maintained relationships with community organizations and agencies.
Franchise Co-Owner
A All Animal Control South Houston
07.2009 - 04.2011
- Bookkeeper, constructed documentation using Microsoft Word, Powepoint, Exce, and Outlook.
- Assisted with field work - wildlife capture, removal, and relocation.
Contracting/Supply Officer
U. S. Coast Guard
01.1989 - 09.2010
- Determined appropriate budget levels and administered expenditures.
- Managed and maintained accountability for equipment valued at more than $9.5M.
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
- Coached, managed, tasked and assessed employees on company practices and processes.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Sourced and expedited materials for emergency operations such as disaster relief efforts.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Managed accurate files and implemented new organizational systems to improve traceability.
Education
Bachelor of Arts - History
Baldwin Wallace
Berea, OH12.2015
Skills
- Money Handling
- Intuit QuickBooks
- Customer Service
- Microsoft Windows
- Stocking and Replenishing
- Microsoft Office
- Records Management
- Supply Requisition
- Purchasing Management
- Regulations Compliance
- Safety Awareness
- Warehouse Operations Knowledge
Timeline
Sales Associate
Marshalls
08.2019 - 09.2022
Veteran’s Service Officer
Cuyahoga Veteran’s Service Commission
01.2017 - 07.2017
Franchise Co-Owner
A All Animal Control South Houston
07.2009 - 04.2011
Contracting/Supply Officer
U. S. Coast Guard
01.1989 - 09.2010
Bachelor of Arts - History
Baldwin Wallace
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