Elizabeth Patterson

Department Supervisor

The Home Depot Inc

Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained new employees on overall company and department-specific policies and procedures.
Managed team of 17 employees, delegated tasks and held each employee accountable for completing assignments.
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Built and designed large displays weekly to promote specific products.
Assigned tasks and established work schedules to staff to cover operational needs.
Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Handled cash register, returns, and refunds.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Maintained clean, organized workspaces for optimal functionality and employee safety.
Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
Built relationships with current customers to maintain goodwill and gain additional business.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Marked-down clearance items and relocated merchandise to proper store areas.
Mentored new sales associates to contribute to store's positive culture.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Trained newly hired sales team in upselling techniques.

Summary

Overview

Work History

Department Supervisor

Assistant Manager

Education

Associate Of Business Administration - Business Management

Skills

Timeline

Assistant Manager

Department Supervisor

Associate Of Business Administration - Business Management

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