Elizabeth Payton
Burlington,KY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
BRG
Florence, KY
08.2026 - Current
- Facilitate resident relations through clear, professional communication to enhance community satisfaction.
- Greet prospective residents and guide apartment tours.
- Process rental applications, screenings, and move-in paperwork accurately.
- Process lease paperwork, renewals, and move-in files in CRM.
- Coordinate maintenance requests with service teams and vendors to ensure timely resolution of issues.
- Assist with property inspections, unit turns, and common-area readiness.
- Prepare reports, notices, and records to support community operations and ensure compliance.
- Follow up with delinquent tenants and coordinate collection efforts.
Accounts Payable and Receivable Specialist
Cincy Area Properties
11.2023 - 06.2026
- Utilized Rent Manager software to accurately process and validate 10-60 invoices per day, ensuring thoroughness and correctness.
- Reconciled vendor statements and resolved discrepancies to strengthen supplier relationships.
- Analyzed vendor statements and accounts, promptly addressing discrepancies to enhance operational efficiency.
- Resolved vendor inquiries related to payment status and invoice concerns, maintaining professionalism and efficiency in all interactions.
- Executed daily positive pay processing for several bank accounts to maintain financial integrity.
- Prepared and forwarded collection files to facilitate timely action by third-party collections agency.
- Oversaw the administration of security deposit forfeitures and deposits, maintaining detailed records and adherence to regulations.
- Execute weekly payroll operations for contractors, ensuring accurate deduction calculations.
Property Manager
Cincy Area Properties
07.2021 - 10.2023
- Assisted in managing 1,300 off-site doors simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Provided clear communication and swift resolution of disputes to enhance landlord-tenant relationships.
- Addressed tenant maintenance concerns promptly, ensuring timely resolution of issues and continuity of support services.
- Processed rental payments efficiently, minimizing delays and resolving delinquent tenant accounts effectively.
- Maintained comprehensive records of original leases and renewal documents in digital and physical formats for property management office.
- Managed utility transfers and documented account damages and security deposits during tenant move-outs to ensure seamless transitions.
- Assisted leasers by pre-qualifying prospective tenants and assisting them with the digital application process.
Janitorial Maintenance Supervisor
Corporate Cleaning Solutions
01.2016 - 03.2020
- Supervised scheduling and task coordination for janitorial staff, maintaining operational workflow and service standards.
- Developed and executed quality control protocols to ensure services consistently met or surpassed client expectations.
- Monitored and inspected facilities regularly to maintain high standards of cleanliness and swiftly resolve any identified concerns.
- Facilitated training for new janitorial staff on company policies, procedures, safety protocols, and equipment usage.
- Maintained optimal inventory levels of cleaning supplies and equipment for seamless service delivery.
- Collaborated with clients to identify specific cleaning needs and developed tailored cleaning plans.
- Managed six client relationships as main point of contact for inquiries, improving client satisfaction and engagement.
Office Administrator
Amateur Baseball Co.
05.2009 - 11.2015
- Provided comprehensive administrative assistance to enhance office efficiency through document creation, proofreading, and systematic filing.
- Facilitated efficient processing of all incoming and outgoing correspondence, including mail, e-mails, faxes, and packages.
- Assisted with answering and transferring telephone calls. Sorted incoming mail for distribution. Scheduled meetings for internal staff coordination.
- Managed inventory and organized office supplies, maintaining a tidy workspace to support daily operations.
- Coordinated travel arrangements for team members, including accommodations and transportation to and from airports for events and practices, ensuring smooth logistics for out-of-town activities.
- Managed PayPal account, processing transactions efficiently., ensuring timely and accurate payment processing.
- Optimized task prioritization and execution in a self-sufficient setting to fulfill project timelines.
Education
High School Diploma -
Penn Foster
Scranton, PA06-2002
Skills
- Property management
- Tenant communication
- Tenant retention strategies
- Lease oversight and invoicing
- Financial reconciliation
- Yardi/CRM
- Rent Manager
- Vendor relations
Timeline
Assistant Property Manager
BRG
08.2026 - Current
Accounts Payable and Receivable Specialist
Cincy Area Properties
11.2023 - 06.2026
Property Manager
Cincy Area Properties
07.2021 - 10.2023
Janitorial Maintenance Supervisor
Corporate Cleaning Solutions
01.2016 - 03.2020
Office Administrator
Amateur Baseball Co.
05.2009 - 11.2015
High School Diploma -
Penn Foster