Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Affiliations
Additional Information
Software
Timeline
Volunteer
ELIZABETH RANKINE

ELIZABETH RANKINE

Seattle,WA

Summary

Proficient in MS Excel, Word, Outlook, databases and Teams

Grant writing and research capability

Policy and protocol development

Excellent reporting and documentation abilities

Relationship building with community service providers

Team leadership

Experience working with people with disabilities.

Distributed job contacts, medical, housing and food resource information

Knowledge of Clarity and HMIS database. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Seattle Union Gospel Mission
11.2021 - 02.2024
  • Completed intake assessment forms and filed clients' charts.
  • Assisted in developing improved tracking system for incoming referrals, resulting in faster response times.
  • Conducted initial assessments of clients needs and eligibility for various programs or services offered by organization.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by organization.
  • Established rapport with clients through empathetic listening skills and providing relevant information regarding their care plans.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Managed approximately 30 incoming calls, emails and faxes per day from potential clients

Office and Administrative

Robert Half OfficeTeam
01.2018 - 01.2021
  • Temporary job placement within administrative, customer service, concierge, medical and office support
  • Collected data from patients and medical staff
  • Use Skype for scheduling with medical personnel
  • Familiar with Microsoft Office
  • Generated and responded to 30 telephone calls, emails and faxes per day
  • Researched and made travel arrangements
  • Provided answers to information requests
  • Reported security risks
  • Arranged marketing materials such as display of brochures.

IDCM Case Manager

Baptist Children Family Services
01.2015 - 01.2021
  • Fly to disaster areas within 72 hours of call as crisis counselor when counties/cities/states are classified as disaster area by FEMA
  • Work with local crisis teams by providing disaster victims onsite and offsite counseling, housing information, medical assistance and verifying safety of homes
  • Coordinate grief groups for sudden, traumatic deaths and individual, short-term therapy
  • Assisted homeless, low income, limited English speaking, people impacted by domestic violence, substance abuse or other barriers to employment.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Caseworker

SCO Family Services
11.2008 - 01.2009
  • Provided specialized counseling for foster care children in LGBTQ community and foster care children who had been sexually abused
  • Coordinated supervised visitation between biological parents and foster care children
  • Counseled individuals, families, groups, provided 24-hour crisis intervention
  • Advocated for foster care children in court, schools, and community organizations.

Education

Bachelor of Science - Human Services

Touro College
New York, NY
07.2008

Skills

  • Problem-Solving
  • Organization and Multitasking
  • Documentation And Reporting
  • Relationship Building
  • Conflict Resolution
  • Client Advocacy
  • Crisis Intervention
  • Interdisciplinary Collaboration
  • Home Visits and Inspections

Certification

  • Certified American Heart Association (AHA) First Aid CPR/AED

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • National Organization of Victims Assistance
  • PICO National Network

Additional Information

Went before New York State Congress with Community Action Project (CAP) twice to present laws for illegal immigrants and domestic workers' rights. Both laws were passed.

Software

Microsoft: Word, PowerPoint, Excel, One Note, Outlook, Publisher,

Programs: Adobe Reader/PDF, Skype, Dropbox, Evernote, Colornote, Windows XP-7, HTC OS,

Google: Drive (documents, spreadsheets, etc) calendar

Timeline

Intake Coordinator

Seattle Union Gospel Mission
11.2021 - 02.2024

Office and Administrative

Robert Half OfficeTeam
01.2018 - 01.2021

IDCM Case Manager

Baptist Children Family Services
01.2015 - 01.2021

Caseworker

SCO Family Services
11.2008 - 01.2009

Bachelor of Science - Human Services

Touro College

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ELIZABETH RANKINE