Elizabeth Simmons
Gulfport,MS
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Shift Leader
Cracker Barrell Old Country Store
Gulfport, Mississippi
11.2017 - Current
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Merchandised and executed floor moves and displays per plan-o-gram
- Set sales promotions and completed price markdowns and price increases
- Completed inventory adjustments
- Ensured loss prevention through guest engagement providing exceptional customer service
- Set sales goals and motivated team members to make hourly, daily, and weekly sales
- Trained and recruited employees
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Evaluated employee performance, delivering individualized feedback and praise.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Supervisor
Stage Stores
Natchez , Mississippi
02.2008 - 05.2012
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed exclusively the Juniors and Intimates departments
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Opened and close the store, bank deposits, and safe handling
- Very proficient at opening new credit card accounts and club 50 memberships
Education
Associates Degree - Veterinary Assistant
Stratford Career Institute
Online06-2003
Skills
- Client support
- Problem-solving
- Policy enforcement
- Multi tasking
- People person, great with the public
- Organized
- Dependable
- Professional appearance
- Positive attitude
- Sales and upselling
Accomplishments
- Several awards from Cracker Barrel Old Country Store including top seller in retail in 2022 and 2024. In December 2025 I won the gold basket award that is only given to one employee out of about 150 employees. That award is for providing care in hospitality to team members and guests, encouraging retail sales through
Affiliations
- I have four children and I enjoy spending time with them, teaching them and learning from them.
References
References available upon request.
Timeline
Shift Leader
Cracker Barrell Old Country Store
11.2017 - Current
Supervisor
Stage Stores
02.2008 - 05.2012
Associates Degree - Veterinary Assistant
Stratford Career Institute