ELIZABETH WILSON
Bellingham,WA
Summary
As a communications graduate with a passion for delivering exceptional customer service, I am excited to leverage my skills and experience to make a meaningful contribution to your organization. Over the years, I have honed my ability to effectively communicate with customers, anticipate their needs, and exceed their expectations. I thrive in fast-paced environments and enjoy collaborating with others to achieve common goals. Whether working independently or as part of a team, I am committed to delivering high-quality results and ensuring customer and company satisfaction. I am eager to explore new opportunities and take on new challenges that will allow me to continue growing both personally and professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Crusin Coffee
09.2020 - 04.2023
- Developed and maintained a strong rapport with regular customers, resulting in a loyal customer base and positive online reviews
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Advancement Department Intern
Lighthouse Mission Ministries
03.2022 - 06.2022
- Collaborated with the Advancement Department to develop and implement comprehensive marketing and communications strategies to support the organization's fundraising goals
- Created engaging content for the organization's website, social media channels, email campaigns, and other marketing materials, resulting in increased engagement and awareness of the organization's mission
- Assisted in the organization's largest fundraising event, including recruiting and coordinating volunteers, managing event logistics, and providing exceptional customer service to event attendees
- Conducted research on potential donors and sponsors, resulting in successful partnerships and increased donations
Sales Clerk/Barista
Signal Mountain Lodge
05.2021 - 09.2021
- Demonstrated excellent communication skills by taking customer orders, addressing any concerns, and providing exceptional customer service during the busiest season ever recorded
- Received Employee of the Month award for two consecutive months in recognition of exceptional performance and contributions to the team
- Utilized CRM software to manage customer accounts
Hall Ambassador
Office Of Admissions And Recruitment, WSU
10.2019 - 02.2020
- Led groups of 8+ on tours throughout dormitories & answered all questions/concerns for guests
- Established positive relationships with tour members through fun and engaging conversation.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers for students living in our residence hall.
Education
BA - Communication Studies
Western Washington University
Skills
- Sales Expertise
- E-Newsletters
- Social Media Management
- Operational Efficiency
- Complex Problem-Solving
- Program Development
Certification
Foundations of Digital Marketing & E-commerce | Coursera | 2022
Professional Development Course (10 weeks) | Western Washington Univerity | 2021 |
Diversity, Equity, and Inclusion Certificate in the Workplace | May 2021 | Muma College of Business
- Learned how diversity benefits business practices and that diversity & inclusion both inside and outside of any organization must be supported
Timeline
Advancement Department Intern
Lighthouse Mission Ministries
03.2022 - 06.2022
Sales Clerk/Barista
Signal Mountain Lodge
05.2021 - 09.2021
Barista
Crusin Coffee
09.2020 - 04.2023
Hall Ambassador
Office Of Admissions And Recruitment, WSU
10.2019 - 02.2020
BA - Communication Studies
Western Washington University
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