ELIZABETH WORSLEY
Stoughton,Massachusetts
Summary
Dynamic Dispatch Coordinator with proven expertise at FRANK LAMPARELLI in logistics management and scheduling. Enhanced customer satisfaction through effective communication and process improvements, while implementing a GPS tracking system that minimized delivery times. Skilled in software utilization and fostering team collaboration to achieve operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
FRANK LAMPARELLI
08.2023 - Current
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with staff to prioritize work orders based on urgency and importance.
- Responded to high volume of phone and email requests to provide service.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the service process.
- Managed customer accounts and invoicing.
- Assisted in resolving customer complaints and grievances.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
COMPANY CORDINATOR
MARIOS MICHALAKIS
08.2014 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment with the proprietor and managers.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Balanced three companies, with finances, staffing, cross training, availability and supplies for multiple ongoing projects and daily goals.
Education
CDL (CLASS B/TANKER,HAZMAT) -
ST. CROIX DRIVING SCHOOL
Saint Croix Falls, WISuffolk University
Boston, MAHigh School Diploma -
Barrington High School
Barrington, RI05-1996
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Route planning expertise
- Service coordination
- Work crew dispatch
- Decision-making
- Multitasking
- Attention to detail
- Problem-solving
- Quick thinking
- Strategy development
- Personnel monitoring
Certification
BOILER SYSTEMS CERTIFICATION,
BOILER MANAGEMENT CONTROLS CERT.
PRINCIPLES AND MANAGEMENT OF PROPANE,
T.I.P.S CERT,
LIC. TO CARRY IN MA,
T.W.I.C.,
CPR/FIRST AID,
OSHA-10,
HAZ MAT TRANSPORTATION,
CDL CLASS B (HAZ MAT/TANKER)
Timeline
Dispatch Coordinator
FRANK LAMPARELLI
08.2023 - Current
COMPANY CORDINATOR
MARIOS MICHALAKIS
08.2014 - Current
CDL (CLASS B/TANKER,HAZMAT) -
ST. CROIX DRIVING SCHOOL
Suffolk University
High School Diploma -
Barrington High School
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