Elizabeth Zaragoza

Optician

Dr. Cherrie Sinson Tran O.D

02.2007 - 06.2025

Assessed patient eyewear needs through detailed consultations and vision tests.
Supported the fitting and adjustment of optical frames for optimal comfort and functionality.
Maintained inventory of eyewear products, ensuring availability of popular styles and sizes.
Assisted customers in selecting appropriate lenses based on prescription requirements and lifestyle needs.
Educated patients on proper lens care and maintenance to enhance eyewear longevity.
Collaborated with team members to ensure efficient workflow during busy periods in the optical department.
Conducted basic repairs on eyewear, contributing to customer satisfaction through timely service.
Familiarized with optical equipment and tools, enhancing proficiency in daily operational tasks.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Verified and updated patient records promptly to guarantee accurate prescription information.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Maintained safe, clean and organized environment to increase patient comfort.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Confirmed quality control standards were met for all eyewear and contact lenses.
Learned new catalog of items to present current options to patients.
Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
Fostered supportive team environment by conducting regular training sessions on latest optical technology and customer service best practices.
Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Aided in selection of eyeglass frames based on customer preferences.
Performed basic vision testing for new patients.

Summary

Overview

Work History

Optician

Education

High School Diploma -

Skills

Accomplishments

Certification

Languages

Timeline

Optician

High School Diploma -

Section name

Section name

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