Ella Denslow
East Lansing,MI
Summary
Adept at fostering positive customer experiences and streamlining operations, I leveraged my problem-solving abilities and multi-line phone talent at Newk's Eatery to enhance service efficiency. Skilled in relationship building and critical thinking, I significantly contributed to maintaining high standards of health and safety, ensuring a productive work environment.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Newk's Eatery
09.2022 - 08.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Lead the store while management was occupied with other duties in order to maintain an efficient work environment.
- Effectively took orders in person and over a multi-line phone system while maintaining accuracy and high quality customer service.
- Assisted other staff members with responsibilities during peak hours while maintaining efficiency and accuracy in my own assigned position.
Dog Daycare Attendant
Dogtopia
04.2021 - 09.2021
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Monitored animals for behavioral problems and signs of health issues.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
- Assisted in the training of new team members by sharing best practices and mentoring them throughout their onboarding process.
Human Resources Assistant
HEI Civil Construction Company
05.2020 - 09.2020
- Managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted the transition to an electronic filing system while maintaining accuracy and security.
- Accurately sorted files based on established criteria in order to promote efficiency upon retrieval.
- Adhered to government regulations regarding data oversight and confidentiality to promote overall information security.
Education
High School Diploma -
Regis Jesuit High School - Girl's Division
Aurora, CO05.2023
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI05.2027
Skills
- Customer Service
- Problem-solving abilities
- Filing
- Multi-line phone talent
- Critical Thinking
- Relationship Building
Community Service
Rowan Community, Denver, CO
- Worked directly with people with cognitive disabilities.
- Created activities for the residents and participated with them.
- Communicated with the residents about their desires for their care.
Timeline
Restaurant Team Member
Newk's Eatery
09.2022 - 08.2024
Dog Daycare Attendant
Dogtopia
04.2021 - 09.2021
Human Resources Assistant
HEI Civil Construction Company
05.2020 - 09.2020
High School Diploma -
Regis Jesuit High School - Girl's Division
Bachelor of Arts - Psychology
Michigan State University
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