Summary
Overview
Work History
Education
Skills
References
Timeline
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Ella Flores

Oxford

Summary

Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

1
1
year of professional experience

Work History

Crew Member

Tim Horton's
Oxford
12.2022 - 05.2024
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Informed customers about specials in an engaging manner.
  • Maintained an organized work area to ensure efficient operations.
  • Served food quickly for positive guest experiences.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

High School Diploma -

Oxford High School
Oxford, MI
05-2024

Bachelor of Arts - Psychology

Cornerstone University
Grand Rapids, MI

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Clear communication
  • Ordering procedures
  • Self-discipline
  • Task prioritization
  • Multitasking and organization
  • Integrity and honesty
  • Attention to detail
  • Leadership qualities

References

References available upon request.

Timeline

Crew Member

Tim Horton's
12.2022 - 05.2024

High School Diploma -

Oxford High School

Bachelor of Arts - Psychology

Cornerstone University
Ella Flores