Ella Hardy
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Johnny Blacks Lakehouse
2022.05 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Fruit Expert
Edible Arrangements
2019.06 - 2022.05
- Educated customers on proper storage techniques for various fruits, extending product shelf life and reducing food waste at home.
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
- Assisted in the development of marketing materials highlighting seasonal fruits, driving interest and sales for those items.
- Trained new employees on store policies, procedures, and fruit handling best practices to ensure consistent team performance.
Education
High School Diploma -
Lake Orion High School
Lake Orion, MI06.2024
Skills
- Hospitality service expertise
- Customer service expertise
- Team Player
- Warm and Friendly
- Reliable and Responsible
- High Energy and Stamina
- Adaptable and Flexible
Timeline
Server
Johnny Blacks Lakehouse
2022.05 - Current
Fruit Expert
Edible Arrangements
2019.06 - 2022.05
High School Diploma -
Lake Orion High School
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