Ella Grymes
Richmond
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Floyds Seafood & Steakhouse
Sugar Land, TX
03.2026 - Current
- Assisted customers with menu selections, enhancing overall dining experience.
- Collaborated with team members to meet service goals during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Adapted to changing priorities while managing multiple tasks effectively.
- Provided excellent customer service, resolving issues promptly and courteously.
- Supported training of new staff on operational procedures and customer interaction standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Service Champion
Taco Bell
Richmond, TX
06.2025 - 09.2025
- Assisted customers with product inquiries and service-related issues.
- Provided support during high-volume periods, ensuring customer satisfaction remained a priority.
- Maintained knowledge of current promotions and product offerings to assist customers effectively.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Maintained counter areas in neat and clean fashion.
- Contributed positively towards overall store goal attainment through consistent work ethic.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05.2026
Skills
- Exceptional Customer Service
- Leadership
- Clear Communication (English and Spanish)
- Problem-solving
- Point of Sale system proficiency
- Cash Handling
- Inventory and Logistics
- Time Management and Organization
- Adaptability
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Certification
- Certified Food Handlers, Taco Bell - June 2025-June 2026
COMMUNICATION
Able to Communicate procedures for efficient operations.
LEADERSHIP
Successfully led the drive through at taco bell with time management and accurate orders every time while maintaining excellent customer satisfaction scores.
Languages
English
Native or Bilingual
Timeline
Hostess
Floyds Seafood & Steakhouse
03.2026 - Current
Service Champion
Taco Bell
06.2025 - 09.2025
High School Diploma -
Lamar Consolidated High School