Ellen O'Connor
63 Brixham Ct. Castle Pines,Colorado
Summary
Dedicated professional with a background in hospitality, customer service, receptionist roles and guest relations. Skilled in strong interpersonal skills, conflict resolution, effective communication, fostering positive resident and guest experiences, coordinating transportation and addressing guest inquiries to ensure satisfaction and smooth operations. Also committed to maintaining a safe and welcoming environment for all residents and visitors.
Overview
2027
2027
years of professional experience
Work History
Concierge
Legacy Village Castle Pines
Castle Pines, Colorado
10.2020 - Current
- Welcome guests and provide information about services and amenities.
- Coordinate transportation for residents to medical and personal transportation appointments.
- Ensure smooth guest and resident sign-in and sign-out.
- Respond to guest inquiries promptly and resolve any concerns effectively.
- Collaborate with staff to maintain a clean and safe environment for residents and staff.
- Maintain knowledge of community resources to assist residents with their needs and leisure activities.
- Handle mail and package deliveries, keeping items secure.
- Handle complaints from residents and family members in an efficient manner while working towards satisfactory resolutions.
- Direct incoming calls and messages to appropriate staff or residents.
- Respond promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answer guest and resident inquiries regarding local area, facilities and amenities.
- Acknowledge and greet residents, guests and vendors entering or leaving building, promoting a pleasant environment.
- Organize packages received by mail or courier on behalf of residents while ensuring they are properly tracked.
- Maintain guest privacy and building reputation by keeping information confidential.
- Conduct regular inspections of lobby and all public areas to ensure cleanliness is maintained at all times.
- Develop strong relationships with key partners in order to ensure smooth operations between departments and vendors.
- Enter work orders for housekeeping and maintenance issues.
- Ensure compliance with safety regulations within the workplace by following established guidelines.
- Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answer multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Train new staff members on proper policies and procedures related to customer service delivery.
Receptionist
Cody Dental Group
Denver, Colorado
- Greeted patients warmly and assisted with check-in procedures.
- Managed phone calls and scheduled appointments efficiently.
- Coordinated with dental staff to streamline patient flow.
- Assisted patients in completing necessary forms accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
X-Ray Technician
Cody Dental Group
Denver, Colorado
- Operated X-ray machines to capture diagnostic images for dental evaluations.
- Prepared patients for imaging procedures by explaining processes and positioning them correctly.
- Maintained equipment by performing regular checks and reporting issues promptly.
- Recorded patient information accurately in digital health records for easy access.
- Performed imaging procedures according to established protocols.
Education
Certificate - Dental Assisting, X-ray Technician
Premier School of Dental Assisting
Denver, COAirline Reservation Systems
Lucas Travel School
Virginia Beach, VABasic
Atlantic Community College
Mays Landing, NJHigh School Diploma -
Mainland Regional High School
Linwood, NJSkills
- Guest relations
- Conflict resolution
- Data entry
- Customer service
- Team collaboration
- Mail management
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Transportation coordination
- Strong interpersonal skills
Accomplishments
Nominated several times for "Personal Touch" Award at Legacy Village Castle Pines
Volunteer Work
Denver Dumb Friends League-Adoption Counselor
- Worked in customer service capacity to assist homeless animals and people find "the right fit" to facilitate adoption of many types of animals in our care.
- Assisted with many league fundraisers such as Furry Scurry and Wag'n Trail
There With Care
- Worked on committees for the Red Carpet Adventure annual fundraiser and Care Cup Challenge annual golf tournament.
- Made monthly deliveries of donations from Bin Blessed members, to There With Care, a non-profit charity that supports families of children in medical crisis.
- Made bi-weekly deliveries for approximately one year, of groceries from There With Care to a family of five with a gravely ill child.
Bin Blessed
- Instrumental in the start of Bin Blessed, a grass-roots organization of volunteers who collect monthly donations for the families of critically ill children supported by There With Care.
- Continue to help Bin Blessed create 50+ gift bags, back packs, donation gifts, etc. monthly, to donate to There With Care families in need.
Timeline
Concierge
Legacy Village Castle Pines
10.2020 - Current
Receptionist
Cody Dental Group
X-Ray Technician
Cody Dental Group
Certificate - Dental Assisting, X-ray Technician
Premier School of Dental Assisting
Airline Reservation Systems
Lucas Travel School
Basic
Atlantic Community College
High School Diploma -
Mainland Regional High School