Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Ellen Ying Westgate

Las Vegas,NV

Summary

Dedicated server with a strong focus on customer service, cleanliness standards, and guest relations. Proven ability to resolve complaints and enhance the dining experience.

Overview

7
7
years of professional experience

Work History

Server

P.F. Chang's Bistro
Las Vegas, Nevada
09.2023 - Current
  • Delivered exceptional customer service in high-pressure dining environment.
  • Managed tables, taking orders and providing menu recommendations to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining area to ensure a welcoming environment for guests.
  • Resolved guest complaints promptly, enhancing overall dining experience and guest retention.

Host

Sapporo Japanese Steakhouse and Revolving Sushi
Las Vegas, Nevada
07.2019 - 03.2021
  • Created positive first impressions by warmly greeting guests upon arrival.
  • Coordinated seating arrangements to enhance guest comfort and streamline flow.
  • Handled phone inquiries, providing menu insights to enhance guest experience.
  • Trained new hosts on procedures and customer service standards to ensure consistent service.

Education

High School Diploma -

Centennial High School
Las Vegas, NV
05-2022

Skills

  • Order management
  • Customer service
  • Guest relations
  • Cleanliness standards
  • Team collaboration
  • Effective communication
  • Time management
  • Employee training

Languages

English
Native/ Bilingual
Thai
Native/ Bilingual

Timeline

Server

P.F. Chang's Bistro
09.2023 - Current

Host

Sapporo Japanese Steakhouse and Revolving Sushi
07.2019 - 03.2021

High School Diploma -

Centennial High School
Ellen Ying Westgate