Elizabeth Balian
Roseville,CA
Summary
Experienced customer service and receptionist professional with a strong background in administrative support and customer problem resolution. Proficient in data entry, scheduling, and handling vendor inquiries. I am eager to leverage my organizational and transferable skills in a healthcare setting to improve customer experiences, enhance office efficiency, and contribute to a growing company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative I
Sacramento Municipal Utility District
Sacramento, California
01.2023 - 03.2025
- Organized and prioritized tasks in a fast-paced environment
- Coordinated schedules and ensured data accuracy in customer interactions
- Skilled in using office equipment (fax, copier) and software (Microsoft Office Suite, Excel, Google Workspace, CRM systems, scheduling software)
- Active listening to customers to ensure a positive customer experience
- Giving accurate information to resolve customer complaints
- Resolved customer complaints with empathy and active listening skills
- Assisted customer questions and issues using strong problem-solving skills
- Meeting my metrics and daily goals for quality assurance
- Receiving customer satisfaction and feedback
- Proficiency in multitasking and prioritizing tasks to meet deadlines
- Keen eye for detail to ensure accuracy in data entry, record-keeping, and document preparation
- Ability to identify problems, analyze situations, and develop effective solutions
- Experience in troubleshooting office equipment and resolving technical issues
- Experience in handling confidential documents, records, and communications
- Familiar with SAP interface integration and workflow management
- Reviewed files, records and other documents to obtain information or respond to requests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Processed payments and updated accounts to reflect balance changes.
CareGiver
Private Home Care
Sacramento, CA
10.2015 - 12.2022
- Multitasking and organizing a daily structure throughout the week.
- Provide care for special needs children, including supporting behavioral routines, assisting with therapy exercises, and offering emotional support.
- Build strong, trusting relationships with patients, ensuring comfort and safety.
- Prepared well-balanced meals for the day.
- Practiced and taught daily hygiene
- Organized fun and educational games, reading books, rest time, and outdoor activities.
- Light housekeeping, which included dishes, laundry, vacuuming, organizing house items, and attending to the house pets.
- Communicated plans with the parents and patients.
- Administer medication reminders, and assist with mobility and scheduled transportation needs.
Customer Service Representative
World Market Cost Plus
Roseville, CA
09.2017 - 10.2018
- Cashier proficient and assisted with customers
- Managed stock inventory
- Provided customer service
- Stock, organize, and replenish inventory with efficiency
- Efficient with selling World Market Cost Plus memberships
- Assisted customer questions and issues with empathy and listening skills
- Took leadership with Floor Supervisor when needed
- Assisted team members
- Received great customer service from customers
- Received employee of the month award
- Skill in managing time efficiently to complete tasks within deadlines
- Experience in scheduling appointments, meetings, and events
- Developed strategies for increasing sales productivity and profitability within the department.
- Maintained a safe, clean and organized floor environment.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Customer Service Representative/Receptionist
In-Shape Health Clubs
05.2016 - 08.2017
- Check members in/out at front desk
- Answered and managed incoming and outgoing calls while recording messages
- Assisted customer questions and issues using a positive attitude
- Maintained a clean reception area, including lounge and associated areas
- Performed data entry and tracked resumes for potential candidates seeking employment
- Maintained applications via applicant system for In-Shape
- Inventory control with merchandise including replenishing food, drinks, and other items
- Ability to maintain orderly systems for managing files, documents, and office supplies
- Meeting my metrics and daily goals for quality assurance
- Receiving customer satisfaction and feedback
Receptionist/Sales
European Wax Center
01.2015 - 05.2016
- Answered and managed incoming and outgoing calls while recording messages
- Maintained a clean reception area
- Performed data entry and tracked resumes for potential candidates seeking employment
- Received great customer service from customers
- Assisted customer questions and issues using strong problem-solving skills
- Assisted with upselling packages to customers
- Proficiency in multitasking and prioritizing tasks to meet deadlines
- Keen eye for detail to ensure accuracy in data entry, record-keeping, and document preparation
- Ability to identify problems, analyze situations, and develop effective solutions
- Experience in troubleshooting office equipment and resolving technical issues
- Experience in handling confidential documents, records, and communications
Education
BLS CERTIFICATION RENEWAL -
National CPR Foundation
03.2025
GED -
Pacific Coast Charter School
Watsonville, CA05.2009
Skills
- Data entry
- Administrative support
- Organizational skills
- Medical terminology
- Attention to detail
- Problem-solving
- Customer support expertise
- WFH call center experience
- Verbal and written communication
- Time management
- Office equipment troubleshooting
- Scheduling and coordination
- Experienced with Google Workspace (Docs, Sheets, Slides, Drive)
- Microsoft Office proficiency ( Excel, Word, Outlook)
- Adaptive team player
Languages
English
Full Professional
Timeline
Customer Service Representative I
Sacramento Municipal Utility District
01.2023 - 03.2025
Customer Service Representative
World Market Cost Plus
09.2017 - 10.2018
Customer Service Representative/Receptionist
In-Shape Health Clubs
05.2016 - 08.2017
CareGiver
Private Home Care
10.2015 - 12.2022
Receptionist/Sales
European Wax Center
01.2015 - 05.2016
BLS CERTIFICATION RENEWAL -
National CPR Foundation
GED -
Pacific Coast Charter School
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