ELLIE ZUNIGA
Summary
Proven to enhance operational efficiency and customer satisfaction at previous and current employer, adept in data entry and organization skills. Excelled in resolving conflicts and improving team performance, demonstrating exceptional time management and interpersonal abilities. Achieved significant improvements in patient service and staff agility, underscoring a commitment to excellence and results.
Overview
5
5
years of professional experience
Work History
Receptionist
Manatee Memorial Hospital
01.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Manager
Citi Trends
03.2020 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Patient Service Representative
Manatee Eye Care
09.2019 - 02.2020
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Resolved billing inquiries and disputes in timely fashion.
- Managed patient registration process, confirming data accuracy and completeness.
Education
High School Diploma -
Bayshore High School
Bradenton, FL2017
Skills
- Data Entry
- Scheduling
- File Management
- Organization skills
- Time Management
- Greeting and Seating Clients
Reference
Available upon request
Timeline
Receptionist
Manatee Memorial Hospital
01.2022 - Current
Manager
Citi Trends
03.2020 - 11.2021
Patient Service Representative
Manatee Eye Care
09.2019 - 02.2020
High School Diploma -
Bayshore High School
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