Elliot Lorden
Ferndale,WA
Summary
Accomplished Inside Sales Representative known for strong relationship-building and cross-selling skills. Experienced in utilizing CRM systems to track sales progress and enhance customer engagement, leading to improved account retention and satisfaction.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Dewey Griffin Subaru
Ferndale, Washington
03.2015 - Current
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Engaged customers through effective communication and product knowledge.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Cross-sold additional products or services based on customer needs.
- Managed customer inquiries and resolved issues promptly.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Conducted follow-up calls to nurture leads and maintain relationships.
- Utilized CRM software to track customer interactions and sales progress.
- Maintained detailed records of customer interactions, orders and account status updates.
- Maintained detailed account records and contact logs to facilitate sales process.
- Participated in team meetings to discuss sales goals and performance metrics.
- Collaborated with the sales team to develop promotional strategies.
- Collaborated with team members to determine strategic sales approaches.
- Provided feedback on customer preferences to enhance product offerings.
- Participated in trade shows and conventions to generate leads.
- Followed up on pending orders and inquiries in a timely manner.
Education
Some College (No Degree) - Environmental Science
Skagit Valley College
Mount Vernon, WASkills
- Sales negotiation
- Sales forecasting
- Lead generation
- Cold calling techniques
- Product consultation
- CRM software utilization
- Customer relationship management
Affiliations
- I enjoy after work activities such as horseback riding, hunting, fishing, camping
Timeline
Inside Sales Representative
Dewey Griffin Subaru
03.2015 - Current
Some College (No Degree) - Environmental Science
Skagit Valley College