Elliott Pugh
Jacksonville,FL
Summary
Dynamic leader with a proven track record in operational management at Provision Thrift Store, enhancing customer relations and streamlining processes for efficiency. Skilled in sales and team building, I excel in developing strategies that drive profitability and growth. Leveraging strong communication and networking abilities, I consistently exceed business development goals.
Overview
21
21
years of professional experience
Work History
General Manager
Provision Thrift Store
Jacksonville, FL
09.2009 - Current
- My responsibilities include the day-to-day operational management of the thrift store. T
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Supervised employees through planning, assignments, and direction.
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
Mortgage Loan Officer
ABN AMRO Bank
Jacksonville, FL
03.2006 - 09.2008
- Verified client financial information to determine creditworthiness and loan eligibility.
- Guided various types of mortgages, such as FHA loans, VA loans, and conventional loans.
- Informed customers of application deadlines, approvals, and denials.
- Assessed the feasibility of loan approval by reviewing financial histories, available credit, and current employment.
- Processed new loan applications following established guidelines.
- Performed periodic quality control reviews on completed files before funding.
- Collaborated with company teams to expedite loan approval processes.
Customer Service Representative
Cingular Wireless
Jacksonville, FL
07.2003 - 03.2006
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Updated databases with new and modified customer data.
- Implemented innovative methods for streamlining the customer service process.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Contacted customers about potential service upgrades, new services, and account changes.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Some College (No Degree) - International Business
Ferris State University
Big Rapids, MISkills
- Sales
- Advertising and marketing
- Branding
- Staff training and development
- PC competent
- Staff management
- Team training and development
- Communication skills
- Goal setting
- Problem resolution
- Verbal and written communication
- Leadership and team building
- Efficient multi-tasker
- Schedule management
- Facility management
- Profit generation
- Customer relations
- Training and development
- Staff motivation
- Operations Start-up
- Networking
- New business development
References
References available upon request.
Timeline
General Manager
Provision Thrift Store
09.2009 - Current
Mortgage Loan Officer
ABN AMRO Bank
03.2006 - 09.2008
Customer Service Representative
Cingular Wireless
07.2003 - 03.2006
Some College (No Degree) - International Business
Ferris State University
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