Elliott J. Smith
Bradenton,FL
Summary
Versatile store director with a several-year background working in and sales in the area. Effective at setting sales targets, ensuring high-quality customer service and working on store displays. A professional and hardworking individual manages and supervises up to several employees.
Overview
14
14
years of professional experience
Work History
Store Director
At Home
Ellenton, Florida
2022.05 - Current
- Developed and implemented successful marketing campaigns to increase store sales.
- Maintained a high level of customer service standards across all departments in the store.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
Store Director
At Home
Albany , NY
2022.04 - 2022.05
- Developed and implemented successful marketing campaigns to increase store sales.
- Maintained a high level of customer service standards across all departments in the store.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
Store Manager
At Home
Albany, NY
2020.10 - 2021.04
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Operations Manager
BED BATH & BEYOND
Albany, NY
2014.02 - 2020.09
- Manage multiple areas and project budgets
- Partner with Human Resources to recruit, onboard, and train new employees to ensure that each is prepared to handle company expectations
- Effectively provide leadership to teams to meet key performance indicators (KPIs), including customer satisfaction, efficiency, staffing utilization, acceptable turnover, and production performance
- Lead a dynamic culture emphasizing success, professionalism, consistency, and teamwork
- Oversee files and documentation are maintained thoroughly and accurately, in accordance with company policy
- Administer all scheduling to ensure adherence to the store's budgeted hours
- Inspire the team to provide exceptional service by training while in action
- Meet regularly with the team to analyze individual and team performance against business goals and implement plans for improvement; develop a culture of continuous improvement and motivation
- Accountable for loss prevention, asset management, placing and checking in received orders, and paying vendors
- Successfully manage multiple projects simultaneously in a fast-paced competitive environment
Assistant Manager
BED BATH & BEYOND
Albany, NY
2012.03 - 2014.02
- Strong experience building and managing in a customer-first culture
- Utilized knowledge of business sales fundamentals: sales trends, inventory management, guest shopping patterns, loss prevention, pricing, and promotions strategies
- Experience setting and planning high-volume store's monthly and quarterly workload to support the business
- Managed, trained, and mentored the team to deliver on sales goals
- Supervised with principles of positive reinforcement praising good performance and gently and respectfully correcting and guiding improvement for weak performance
- Leveraged insights that drive business objectives through extensive research and knowledge of competitors
- Created a culture of accountability through clear expectations and performance management
- Scrutinized premises to make sure all safety and compliance measures were met daily
Store Manager
CVS PHARMACY
Brooklyn, NY
2011.01 - 2012.03
- Provided strategic direction for all staff to increase sales and profits
- Worked directly with customers assisting in sales, resolving problems, and ensuring productive customer interactions
- Planned, developed, and supervised daily activities
- Managed and monitored cash flow, with special attention to inventory tracking and replenishment, and the control of miscellaneous expenses
- Reviewed all weekly and monthly reports pertaining to all areas of the store's productivity and profitability
- Provided extensive on-going training to staff to ensure up to the minute secure product and pricing knowledge and appropriate service protocols for dealing with customers
Education
Coursework in Liberal Arts -
COLLEGE OF STATEN ISLAND
Staten Island, NYSkills
- Customer Service
- Coaching and Mentoring
- Leading by Example
- Cost Control & Follow Up
- Collaboration
- Supply Chain & Logistics
- Team Building
- Budgets/P&L Accountability
- Creating Training
- Loss Prevention
- Quality Assurance
- HR Compliance
- Accounting and finance reporting
- People Management
Accomplishments
- Commended for utilizing extensive knowledge of retail operations and close attention to detail in order to improve shrinkage numbers year over year since becoming Operations Manager.
- Chosen to test new scheduling program and present the results of the test, showing how easily and efficiently the new system operated, to the Regional Vice President.
- Acknowledged for the development and implementation of productive motivational strategies.
- FY 23 Top contribution Award winner
Timeline
Store Director
At Home
2022.05 - Current
Store Director
At Home
2022.04 - 2022.05
Store Manager
At Home
2020.10 - 2021.04
Operations Manager
BED BATH & BEYOND
2014.02 - 2020.09
Assistant Manager
BED BATH & BEYOND
2012.03 - 2014.02
Store Manager
CVS PHARMACY
2011.01 - 2012.03
Coursework in Liberal Arts -
COLLEGE OF STATEN ISLAND