Elneshia Coleman
Memphis,TN
Summary
Reliable professional with the proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
3
3
years of professional experience
Work History
Process Assistant
Amazon
01.2023 - Current
- Collaborated with team to achieve productivity standards, adhere to accuracy standards, and maintain safety procedures.
- Worked with LC1 to LC4 AA's to improve their rate by 15 to 20%
- Increased average UPH of 26 to 30 by identifying and resolving process issues to improve workflow and performance.
- Partnered with Learning Department in various ways, i.e. teaching new associates productivity standards, helping implement new processes, and coaching bottom performing associates to increase their rate.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Fulfillment Associate
Amazon
12.2021 - 01.2023
- Followed procedures at all times for personal and team safety.
- Received and reviewed new returns and ensured best costumer return experience.
- Learning Ambassador trained and mentored 40+ new associates to apply strategies and best practices in return process.
- Problem Solver addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Package Handler
United Parcel Services
07.2021 - 12.2021
- Proved successful working within tight deadlines and fast-paced environment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06.2027
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2021
Skills
- Attendance Tracking
- Process Analysis
- Assignment Delegation
- Management Support
- Performance Monitoring
- Process Improvement
Timeline
Process Assistant
Amazon
01.2023 - Current
Fulfillment Associate
Amazon
12.2021 - 01.2023
Package Handler
United Parcel Services
07.2021 - 12.2021
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Horn Lake High School
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