Elsa Macias Romero
Los Angeles,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Denso
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborate with management and sales teams to better assists customers inquires
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Customer Service /Order Taker
A & A Ready Mix
08.2022 - 10.2022
- Worked with management to plan and coordinate production schedules.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Providing outstanding service to new and long-standing customers by attending closely to concerns and providing solutions
- Answered customer telephone calls promptly to avoid on-hold wait times.
General Warehouse Worker
Denso
07.2021 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed warehouse orders using handheld scanner.
- Trained and Mentored new personnel hired to fulfill various roles.
- Analyzed products through various stages of production to evaluate quality.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
Picker
Fashion Nova
11.2020 - 12.2020
- Used RF scanners to track orders and verify accuracy.
Customer Service Representative
Universal Copy LLC
02.2019 - 02.2020
- Scanned document and saved in database to keep records of essential information.
- Collect, draft and maintain resources to provide comprehensive materials accessible to all Law Firms
- Maintained high volume of calls and met demands of busy and productive group.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to telephone requests for information from general public, attorneys and other involved parties.
Warehouse Assistant
Reef Points
07.2018 - 08.2019
- Handled day-to-day shipping and receiving overseeing more than 15 pallets per day.
- Conducted research to address shipping errors and packaging mistakes.
- Processed required paperwork to expedite handling of shipped and received goods.
- New Hire Training/ Mentoring to ensure consistent productivity
Education
No Degree - Language Interpretation And Translation
Cerritos College
Norwalk, CAHigh School Diploma -
Lynwood High School
Lynwood, CA06.2019
Skills
- Quality Assurance
- Oracle Fusion
- Customer
- Clerical Support
- Microsoft Office
- Bilingual English/Spanish
Timeline
Customer Service Associate
Denso
10.2022 - Current
Customer Service /Order Taker
A & A Ready Mix
08.2022 - 10.2022
General Warehouse Worker
Denso
07.2021 - 07.2022
Picker
Fashion Nova
11.2020 - 12.2020
Customer Service Representative
Universal Copy LLC
02.2019 - 02.2020
Warehouse Assistant
Reef Points
07.2018 - 08.2019
No Degree - Language Interpretation And Translation
Cerritos College
High School Diploma -
Lynwood High School
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