Summary
Overview
Work History
Education
Skills
Timeline
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Elton Paccas

Elton Paccas

Winchester,MA

Summary

Dynamic professional with a proven track record in hospitality and banking sectors, notably at Bickford's Grille and Bank of Brazil. Excelled in sales expertise and relationship management, enhancing customer satisfaction and service quality. Demonstrated adaptability and excellent communication, significantly improving team efficiency and guest experiences. Able to speak 3 languages, Portugues, Spanish and English.

Overview

9
9
years of professional experience

Work History

Server

Bickford's Grille
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Correspondent Banking

Bank Of Brazil
05.2015 - 06.2020
  • Sell loans and life insurance to customers providing clean information on the entire process including contract length and interest rates as well.
  • Collaborated with international banks and financial institutions to establish correspondent banking relationships, expanding the reach of trade financing services.
  • Advised clients on credit facilities available under the Premier Banking program, ensuring responsible lending practices were adhered to at all times.
  • Developed strong rapport with customers, establishing trust and enhancing their banking experience.
  • Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.

Education

Associate Of Arts And Sciences - Nursing

Bunker Hill Community College
Charlestown, MA

Law School - Law Enforcement

Unic -BR
Cuiabá- Brazil
12.2018

Skills

  • Sales expertise
  • Quality Control
  • Professional Appearance
  • Sales Techniques
  • Service prioritization
  • Guest Relations Management
  • Performance Improvement
  • Hospitality service expertise
  • Relationship Management
  • Memory retention
  • Upselling
  • Team Player
  • Problem-solving abilities
  • Professionalism

Timeline

Server

Bickford's Grille
01.2024 - Current

Correspondent Banking

Bank Of Brazil
05.2015 - 06.2020

Associate Of Arts And Sciences - Nursing

Bunker Hill Community College

Law School - Law Enforcement

Unic -BR

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Elton Paccas