Sharon Gonzalez
Puyallup,WA
Summary
Hardworking and passionate job seeker with strong. eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Server
Puerto Vallarta
07.2022 - 12.2023
- Provided the customer with excellent service and authentic mexican dining experience
- Promptly welcomed and greeted guest as they are seated
- Take food and beverages order and entered into the POS system
- Frequently checks on guest and provide what is needed and or requested
Shift Supervisor
Herman Harris LLC
07.2019 - 08.2022
- Completed store opening and closing procedure and balance tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees
- Identified team weak points and implemented corrective actions to resolve
Barista / Server
Hotel Murano
08.2020 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Prioritized drink requests while managing interruptions
Server
Cattins
08.2017 - 06.2019
- Delivered exceptional, friendly and fast service
- Performed food preparations duties such as ascending salads and cold dishes such as desserts, portioning salads, and brewing coffee in a fast-paced environment
- Manage opening duties as well as closing duties, including restocking items and reconciliation of the cash drawer
- Assisted host by answering phones to take reservations and to-go orders, and by greeting, seating, and thanking guests
- Maintain impeccable clean work station by demonstrating strong attention to detail and a sense of urgency
- Recognized as lead server with responsibility of overseeing opening, closing and mentoring servers regarding new items, restaurant policy and procedures
Education
N/A - Medical Assisting
Clover Park Technical College
Lakewood, WAHighschool Diploma -
Puyallup HighSchool
Puyallup, WA06.2020
HighSchool -
Fife HighSchool
Fife, WA06.2017
Skills
- Training
- Customer Service
- Relationship Building
- Cleanliness
- Time Management
- Multi-tasking
- POS System Mastery
- Food Safety Practices
- Staff Management
- Document Management
- Cash Handling
- Inventory Management
- Coffee Machinery
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Puerto Vallarta
07.2022 - 12.2023
Barista / Server
Hotel Murano
08.2020 - 11.2020
Shift Supervisor
Herman Harris LLC
07.2019 - 08.2022
Server
Cattins
08.2017 - 06.2019
Highschool Diploma -
Puyallup HighSchool
HighSchool -
Fife HighSchool
N/A - Medical Assisting
Clover Park Technical College
Similar Profiles
Jessie CarrilloJessie Carrillo
Server at Puerto Vallarta Mexican RestaurantServer at Puerto Vallarta Mexican Restaurant
Noah MarloweNoah Marlowe
Expeditor at Puerto Vallarta RestaurantExpeditor at Puerto Vallarta Restaurant
Diana Munoz GonzalezDiana Munoz Gonzalez
Bartender/ Server at Puerto Vallarta RestaurantBartender/ Server at Puerto Vallarta Restaurant
Ellard ThomasEllard Thomas
Director of Patient Care Services at Providence St. Joseph HealthDirector of Patient Care Services at Providence St. Joseph Health
Breanna CroswhiteBreanna Croswhite
Member Service Representative at Sound Credit UnionMember Service Representative at Sound Credit Union