ELWOOD RATCLIFF
Laurinburg,NC
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
42
42
years of professional experience
Work History
Night Auditor
Comfort Inn By Choice Hotels
Laurinburg, NC
04.1994 - 03.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Teacher's Assistant
Scotland County Schools
Laurinburg, NC
01.2002 - 08.2015
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted lead teachers with lesson plan creation and materials development .
Education
No Degree - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NCNo Degree - Business Administration And Management
North Carolina A & T State University
Greensboro, NCHigh School Diploma -
Scotland High School
Laurinburg, NC06.1986
Skills
- Microsoft Office
- Problem Solving
- Account Review
- Guest Registration
- Account Balancing
- Reservations Management
- Hotel Safe Deposits
Timeline
Teacher's Assistant
Scotland County Schools
01.2002 - 08.2015
Night Auditor
Comfort Inn By Choice Hotels
04.1994 - 03.2022
No Degree - Business Administration And Management
University of North Carolina At Pembroke
No Degree - Business Administration And Management
North Carolina A & T State University
High School Diploma -
Scotland High School