Elysia Horton
Sunrise ,FL
Summary
Dynamic and empathetic professional with a proven track record in customer service excellence and team collaboration, honed across roles at Global Response and other notable establishments. Expert in managing high-stress situations and enhancing customer satisfaction, demonstrating exceptional work ethic and time management skills. Achieved significant improvements in customer loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
Five Guys
Tallahassee, FL
03.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Handled numerous orders at once, maintaining superior standards and timely delivery.
- Strengthened teamwork and adapted to coaching for continuous growth.
- Cleaned and maintained all areas of restaurant to promote clean image.
Customer Service Representative
Global Response
Fort Lauderdale, FL
10.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Pollo Tropical
Sunrise, FL
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Member
Tropical Smoothie Cafe
Fort Lauderdale, Fl
04.2022 - 08.2022
Education
Deerfield Beach High School
Deerfield Beach, FL05.2020
U.S Academy
Lauderdale Lakes, FLSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Timeline
Cashier
Pollo Tropical
10.2022 - Current
Crew Member
Tropical Smoothie Cafe
04.2022 - 08.2022
Customer Service Representative
Global Response
10.2021 - 01.2022
Crew Member
Five Guys
03.2021 - 08.2021
Deerfield Beach High School
U.S Academy