Emani Jacobs
Crete,IL
Summary
Accomplished Crisis Counselor with a proven track record at Crisis Text Line, adept in employing empathy and active listening to de-escalate crisis situations. Expert in psychosocial support and crisis handling, significantly improved client coping strategies through evidence-based techniques. Skilled in building alliances, ensuring patient confidentiality, and enhancing youth engagement.
Overview
4
4
years of professional experience
Work History
Crisis Counselor
Crisis Text Line
Chicago, IL
07.2019 - 05.2023
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients and staff members.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
Education
High School -
American School
Lansing, IL08.2018
Skills
- Child Protection
- Inbound Call Management
- Youth engagement
- Patient confidentiality
- Eating Disorder Knowledge
- Alliance Building
- Anger Management
- Crime Prevention
- Elderly Care
- Crisis handling
- Autism spectrum understanding
- Psychosocial Support
- Documentation skills
- Substance abuse awareness
- Self-care strategies
- Suicide Prevention
- Grief counseling
- Non-violent resolutions
Timeline
Crisis Counselor
Crisis Text Line
07.2019 - 05.2023
High School -
American School