Emelia Miano
Irmo,SC
Summary
Highly efficient Crew Member/Senior Technician well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Crew Member
AMC Theaters
06.2021 - Current
- In charge of training and onboarding new team members on all job aspects.
- Oversaw food & safety operations.
- Exceptional customer service skills and quality expectations.
- Experienced with preventive maintenance and repairs on all types of equipment such as Christie projectors and POS machines.
- Diagnosed and resolved communication hardware and software issues.
- Excellent critical thinking skills.
Retail Associate/Senior Technician
That Computer Store
03.2016 - 12.2022
- Experienced with troubleshooting to correct computer hardware and software malfunctions.
- Skilled with testing and installation of motherboards, processors, and graphics cards on desktops and laptops.
- Experienced with training non-technical individuals in clear terms to understand company procedures in remote settings.
- Recovered critical information from data back ups to restore functionality.
- Experienced with multiple help desk and support ticketing systems including Sharepoint and Microsoft RMS.
Customer Service Representative
Pizza Hut
08.2019 - 03.2020
- Experienced and efficient with customer service via companies answering machines and software.
- Excelled with customer satisfaction using forward-thinking strategies focused on resolving concerns.
- Experienced with food & work safety standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Spring Hill High School
Chapin, SC06.2021
Skills
- Telephone Etiquette
- Verbal and Written Communication
- Cross-functional collaboration
- Complex Problem-Solving
- Willingness to Learn
- Project Planning
- Analytical Thinking
- Workplace Efficiency
- Technology Maintenance and Repair
Timeline
Crew Member
AMC Theaters
06.2021 - Current
Customer Service Representative
Pizza Hut
08.2019 - 03.2020
Retail Associate/Senior Technician
That Computer Store
03.2016 - 12.2022
High School Diploma -
Spring Hill High School
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