Emeteria Monica Aquino
Rialto,CA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher Office Assistant
Pilot Freight Services
11.2022 - 04.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Advised regarding delays and special circumstances
- Directed dispatching, routing, and tracking of 100 or more fleet vehicles
Technical Support Representative
ATT Mobility
11.2007 - 10.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to over 100 technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.1988
Skills
- Document Scanning
- Social Media Networking
- Driver Coordination
- Office Supplies and Inventory
- Customer Experience
- Dispatch Procedures
- Trucking Dispatching
- Organizational Standards
Certification
- Apple Certified Tech
- Samsung Certified Tech
Languages
Spanish
Full Professional
Timeline
Dispatcher Office Assistant
Pilot Freight Services
11.2022 - 04.2023
Technical Support Representative
ATT Mobility
11.2007 - 10.2022
High School Diploma -
Bell Gardens High School
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