Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emezuem Hunt

Houston,Texas

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Oasis International Liaison
Houston, Texas
12.2014 - Current
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Technical Support Representative

Intuit sub contract via ARISE Remote work
Houston, TX
12.2022 - 07.2024
  • Recommended upgrades or additional features that could enhance user experience.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Assisted customers with installation of new hardware and software applications.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Supported customers with online billing, access and account issues.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Guided customers through step-by-step solutions in a clear and concise manner.

CERTIFIED NURSING ASSISTANT

A and C Healthcare Services
Houston, Texas
02.2017 - 07.2022
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.

RESIDENTIAL PROGRAM COORDINATOR

Alternatives Unlimited Inc
Whittingsville, MA
06.2008 - 07.2009
  • Recruited, interviewed and hired volunteers and staff.

ACTIVITY SPECIALIST

Alternatives Unlimited Inc
Whittingsville, MA
01.2005 - 05.2008
  • Organized, led and promoted interest in recreational activities.

DRIVER

Pegasus Courier Services
Worcester, MA
12.2000 - 12.2004
  • Maintained clean driving record and obeyed traffic laws and regulations.

Education

BACHELOR OF ARTS (B.A.) IN DRAMA, THEATER AND SPEECH -

Loyola University New Orleans
New Orleans, LA
12.2000

Skills

  • Building Customer Trust And Loyalty
  • Data Entry And Maintenance
  • Calm And Professional Under Pressure
  • Upbeat And Positive Personality
  • Understanding Customer Needs
  • Inbound And Outbound Calling
  • Cultural Awareness
  • Critical Thinking
  • Courteous With Strong Service Mindset
  • Efficient And Detail-Oriented

Languages

IGBO, Advanced, Picked up the language when I was living in Nigeria

Timeline

Technical Support Representative

Intuit sub contract via ARISE Remote work
12.2022 - 07.2024

CERTIFIED NURSING ASSISTANT

A and C Healthcare Services
02.2017 - 07.2022

CUSTOMER SERVICE REPRESENTATIVE

Oasis International Liaison
12.2014 - Current

RESIDENTIAL PROGRAM COORDINATOR

Alternatives Unlimited Inc
06.2008 - 07.2009

ACTIVITY SPECIALIST

Alternatives Unlimited Inc
01.2005 - 05.2008

DRIVER

Pegasus Courier Services
12.2000 - 12.2004

BACHELOR OF ARTS (B.A.) IN DRAMA, THEATER AND SPEECH -

Loyola University New Orleans
Emezuem Hunt