Emilee Ingram

opening key manager 5 days a week ,runs front of the house and in boh as needed .

• Assisted in coordinating daily operations and logistical tasks.
• Supported team members by learning operational procedures and protocols.
• Provided assistance in inventory management to ensure stock availability.
• Engaged in training sessions to enhance understanding of safety practices.
• Collaborated with colleagues to streamline workflow efficiency.
• Contributed to maintaining a clean and organized work environment.
• Participated in problem-solving discussions to address operational challenges.
• Counted registers and cleaned and secured shop at end of shift.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.

• Delivered exceptional customer service in fast-paced restaurant environment.
• Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
• Trained and mentored new servers on menu knowledge and service standards.
• Collaborated with kitchen staff to optimize food preparation and presentation.
• Handled guest inquiries and resolved issues promptly to maintain positive dining experiences.
• Implemented upselling techniques to enhance customer experience and boost sales revenue.
• Maintained cleanliness and organization of dining area to meet health regulations.
• Assisted in inventory management, tracking supplies, and placing orders for restocking needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Crafted signature cocktails and beverages to enhance customer satisfaction and dining experience.
• Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
• Trained new bartenders on service standards and cocktail preparation techniques.
• Streamlined workflow during peak hours, improving service speed and efficiency.
• Developed promotional drink specials to attract customers and increase sales.
• Implemented health and safety protocols to maintain a clean and safe bar environment.