Emiley Timms
Meridian,MS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
ServiceMaster Professional Services
Meridian, MS
04.2013 - Current
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Executed record filing system to improve document organization and management.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
Receptionist
Gentiva Home Health
Meridian, MS
02.2011 - 03.2013
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
Southeast Lauderdale High School
Meridian, MS05.2000
Skills
- Data Collection
- Workers' Compensation Knowledge
- Spreadsheets
- Office Equipment Maintenance
- Critical Thinking
- Staff Motivation
- Data Entry Documentation
- Customer Relations
- PC Proficiency
- Customer Service
- Time Management
- Phone Call Answering
- Filing
- Records Management
- Typing Proficiency
- Excel Spreadsheets
- Customer and Client Relations
- Data Management
- Meeting Minutes
- Recordkeeping
- Report Transcription
- Self Starter
- Complex Problem-Solving
- Multi-Line Phone Systems
- Documentation
Timeline
Administrative Assistant
ServiceMaster Professional Services
04.2013 - Current
Receptionist
Gentiva Home Health
02.2011 - 03.2013
High School Diploma -
Southeast Lauderdale High School