Emilija V Petrillo
Revere,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Area Four
10.2022 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Earth At Hidden Pond
06.2020 - 10.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Earth At Hidden Pond
06.2019 - 11.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Established unique service goals to each venue to provide constant and excellent service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- One of the skills that have crystallized is patience and the ability to work under pressure. Communication is key in this job, especially when you meet different and sometimes difficult demands of people. The most important thing for me was extremely good coordination of employees - your job is not only yours, nor are other's person's responsibilities only theirs - everyone helps everyone and everyone does everything. Some of the obligations were to assist in service, training of new employees, supervise large events, take care about the stocks and reducing waste, etc.
Server Assistant
White Barn Inn (fine Dining)
06.2019 - 11.2019
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Server
Hotel Hilton
06.2018 - 10.2018
- Summer exchange program for students that lasts for months and it took place in the USA. I provided with my assistance in many situations and helped in organizing huge events for people who are important and famous worldwide. In addition to immeasurable wealth gained from getting to know another culture, this job tested my physical readiness and taught me how to deal with various problems of users of the services in this resort.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Architectural And Building Sciences
University of Donja Gorica, Faculty of Polytechnic
Podgorica, Montenegro06.2021
Skills
- Communication skills
- Team work oriented
- Customer satisfaction
- Ability to work under pressure
- Adaptable to daily menu changes
DIGITAL SKILLS
• Microsoft Office Packages
• AutoCAD program from Autodesk (computer-aided design (CAD) software that is used for precise 2D and 3D drafting, designing and modeling with solids, surfaces, mesh objects, documentation features, and more.)
• ARCHICAD program from Graphisoft (a software tool for architects working in the architecture-engineering-construction (AEC) industry for designing buildings from the conceptual phase all through to the construction phase.)
• SketchUp - 3D Design Software
• Adobe Photoshop - Photo & design software
• DIALux Lighting Design
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Turkish
Elementary
Russian
Elementary
Timeline
Server
Area Four
10.2022 - Current
Server
Earth At Hidden Pond
06.2020 - 10.2022
Server
Earth At Hidden Pond
06.2019 - 11.2019
Server Assistant
White Barn Inn (fine Dining)
06.2019 - 11.2019
Server
Hotel Hilton
06.2018 - 10.2018
Architectural And Building Sciences
University of Donja Gorica, Faculty of Polytechnic
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