Emily Aguirre
Richmond,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Looking for challenging and rewarding work.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Bucksworth Home Services
Apache Junction, AZ
05.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained staff directory and company policy handbook for human resources department.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and directed large volumes of outbound and inbound phone calls per day.
- Set up orientations and initial training for new employees.
- Recruited and screened qualified potential employees.
Barista
Lost Dutchman Coffee House
Mesa, AZ
03.2019 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees in groups and in one-on-one scenarios.
- Completed successful daily cash audits to correctly balance drawers at end of each shift.
Volunteer
Desert Paws Rescue
Gilbert, AZ
08.2019 - 05.2020
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported staff with clerical work and other office tasks.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
Front Desk Sales Associate
Massage Envy
Gilbert, AZ
10.2018 - 03.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to independently handle over 40 calls each day.
- Collected payments from clients and updated account balances.
- Kept records in CRM to maintain customer data.
Interior Design Assistant
Posh Paint And Design
Peoria, AZ
10.2017 - 02.2018
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Promoted company design services and developed marketing materials.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Generated estimates and invoices for projects.
- Photographed progress and finished projects.
- Led interior design across conceptual, schematic, design development and construction document phases.
Barista
Grand Canyon University Beverage Company
Phoenix
08.2016 - 05.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Seasonal Sales Associate
Tween Brands (Justice)
Peoria, AZ
09.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
No Degree - Forensic Science
Grand Canyon University
Phoenix, AZHigh School Diploma -
Lariat Lane Academy
Peoria05.2016
Skills
- Back Office Operations
- Employee Training
- Microsoft Office
- Office Management
- Payroll
- Administrative Support
- Time Management
- Multi-Line Phone Systems
- Spreadsheets
- New Employee Onboarding
Timeline
Administrative Assistant
Bucksworth Home Services
05.2020 - Current
Volunteer
Desert Paws Rescue
08.2019 - 05.2020
Barista
Lost Dutchman Coffee House
03.2019 - 03.2021
Front Desk Sales Associate
Massage Envy
10.2018 - 03.2019
Interior Design Assistant
Posh Paint And Design
10.2017 - 02.2018
Barista
Grand Canyon University Beverage Company
08.2016 - 05.2017
Seasonal Sales Associate
Tween Brands (Justice)
09.2015 - 02.2016
No Degree - Forensic Science
Grand Canyon University
High School Diploma -
Lariat Lane Academy