Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Emily Alspaugh

Carlisle,PA

Summary

Proficient Servewith top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

One13Social
12.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Card Services Representative

Members 1st Credit Union
03.2021 - 07.2021
  • Answering phone calls and assisting members with a variety of different issues and helping to get them to the right department if not being able to assist
  • Verify and confirm members with passphrase
  • Redeeming members rewards and cashback
  • Processing withdraws, deposits, and transfers over the phone
  • Performing account maintenance and adjusting fees
  • Requesting for adjustments and visa balance transfers
  • Reviewing members transactions and account balances
  • Mailing and emailing members out requested forms
  • I, Members 1st –

Customer Service Representative

Members 1st Credit Union
08.2019 - 03.2021
  • Performing credit, debit, and gift card processing services
  • Assisting members with pin numbers and activation
  • Performing account maintenance such as updating addresses and personal information
  • Filing and assisting members with credit and debit card disputes
  • Scanning and uploading member forms
  • Assisted customers with compromised debit cards and issued new credentials.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Teller

Members 1st Credit Union
10.2018 - 08.2019
  • Processing members banking transactions and needs in an accurate and efficient timely manner
  • Greeting promptly and identifying member with a photo ID and or password
  • Processing cash withdrawals and/or deposits, money orders and cashier's checks
  • Answering the phone and using the phone to assist members’ needs in other departments
  • Educating members of about Visas, certificate rates, current promotions and products according to their needs
  • Balancing cash drawer
  • Scanning in documents and checks
  • Assisting members in getting money orders and cashier checks

Server Trainer

Applebee's Grill + Bar
04.2009 - 08.2018
  • Serving food and beverages to guests and ensuring an enjoyable dining experience
  • Suggestively selling food and beverages at one minute greet
  • Accurately write orders down, repeating them back to guest and placing them into the system
  • Helping the Hostess with seating and the Carside Specialist to take orders over the phone
  • Running food and beverages tickets to the correct table
  • Giving service according to the occasion
  • Ensuring food /drinks are correct and prompt
  • Becoming a server trainer and training new employees

Education

High School Diploma -

Big Spring High School
Newville, PA
06.2010

Skills

  • High-Volume Dining
  • Menu Knowledge
  • Tableside Service
  • Task Coordination
  • Food Safety and Sanitation
  • Order Accuracy
  • Wine Service
  • Quality Control

Certification

RAMP Certification

Timeline

Server

One13Social
12.2022 - Current

Card Services Representative

Members 1st Credit Union
03.2021 - 07.2021

Customer Service Representative

Members 1st Credit Union
08.2019 - 03.2021

Teller

Members 1st Credit Union
10.2018 - 08.2019

Server Trainer

Applebee's Grill + Bar
04.2009 - 08.2018

High School Diploma -

Big Spring High School

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Emily Alspaugh