Emily Arias Salazar
Reedsburg,WI
Summary
At Bobber's Island Grill, I excelled as a Hostess, leveraging my effective multitasking and exceptional customer service skills to enhance dining experiences. Demonstrated expertise in greeting guests and managing reservations efficiently, while training new staff in service excellence. Achieved seamless front-of-house operations through active communication and teamwork, maintaining a welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Hostess
Bobber's Island Grill
750 Wisconsin Dells Pkwy S Wis
04.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI05.2026
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Flexible and Adaptable
- Active Listening and Communication
- Team Player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Bobber's Island Grill
04.2022 - Current
High School Diploma -
Wisconsin Dells High School