Emily Burke
Mary Esther,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Deli Manager
Publix
Navarre, FL
08.2018 - Current
- Supervised daily deli operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock rotation to minimize waste and improve freshness.
- Developed promotional displays to enhance product visibility and increase sales revenue.
Deli Associate
Walmart
Zephyrhills, FL
03.2013 - 08.2018
- Prepared and sliced deli meats and cheeses to meet customer specifications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of deli area, adhering to food safety regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Call Center Representative
Sprint
Panama City Beach, FL
02.2012 - 03.2013
- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Night Auditor
Comfort Inn & Suites
Hill City, KS
04.2011 - 02.2012
- Managed nightly audits ensuring accuracy of financial transactions and guest accounts.
- Coordinated check-in/check-out processes, enhancing guest satisfaction and operational efficiency.
- Trained staff on hotel policies, procedures, and customer service standards to improve service delivery.
- Implemented process improvements to reduce discrepancies in daily financial reports.
Call Center Representative
NEW
Crestview, FL
01.2008 - 02.2011
- Trained new representatives on call handling procedures and company policies.
- Collaborated with team members to identify trends in customer feedback, leading to improved service strategies.
- Conducted quality assurance reviews of calls to ensure adherence to company standards and protocols.
- Mentored junior staff, fostering an environment of continuous learning and professional development.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
No Degree - Developmental Psychology
Northwest Florida State College
Niceville, FLSkills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Scheduling coordination
Timeline
Deli Manager
Publix
08.2018 - Current
Deli Associate
Walmart
03.2013 - 08.2018
Call Center Representative
Sprint
02.2012 - 03.2013
Night Auditor
Comfort Inn & Suites
04.2011 - 02.2012
Call Center Representative
NEW
01.2008 - 02.2011
No Degree - Developmental Psychology
Northwest Florida State College