Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Cruz

Staten Island,New York

Summary

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with a drive to reach organizational goals. Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Overview

4
4
years of professional experience

Work History

Crew Member

Shake Shack
05.2024 - Current
  • Worked cash, expo, front of house and other areas.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Crew Member

AMC Theatres
04.2021 - 06.2024
  • Worked well with teammates and accepted coaching from the management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.

Education

Bachelor of Science - Electrical Engineering

College of Staten Island of The City University of New York
Staten Island, NY
06.2027

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Cash Handling
  • Cleaning
  • Clear Communication
  • Customer Engagement
  • Flexible Schedule
  • Safe Food Handling
  • Safety awareness
  • Food Preparation
  • Heavy Lifting
  • Learning Agility
  • Store Opening and Closing
  • Valid Driver's License
  • Menu Memorization
  • Telephone Etiquette
  • Food Running
  • Beverage Preparation
  • Equipment Maintenance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member

Shake Shack
05.2024 - Current

Crew Member

AMC Theatres
04.2021 - 06.2024

Bachelor of Science - Electrical Engineering

College of Staten Island of The City University of New York

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