Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Emily Dauwalter

Cologne,Minnesota

Summary


Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively, seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

All Powersports Racing
08.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

General Service Mechanic

Youngstedts
10.2023 - 08.2024
  • Improved vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
  • Minimized return visits from customers by ensuring high-quality workmanship in all repairs.
  • Maintained a safe work environment by adhering to safety protocols and standards during all repairs.
  • Enhanced team efficiency by collaborating on complex repairs and sharing knowledge with fellow mechanics.

Head Barista

The Grind Coffee Shop
05.2023 - 12.2023
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols.
  • Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
  • Sanitized equipment and wiped down counters and tables to prevent the spread of germs.

Cashier/Shelf Stocker

Home Solutions
10.2022 - 10.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to pass by easily.

Education

Bachelor of Science - Nursing

Ridgewater College
Hutchinson, MN
05-2028

High School Diploma -

Central Highschool
Norwood Young America, MN
05-2026

Skills

  • Client support
  • Focused listening
  • Critical thinking
  • Relationship building
  • Computer skills
  • Strong organizational skills
  • Task prioritization
  • Client follow-up
  • Expertise in product features and benefits

Accomplishments

    I completed my junior year of high school as a full-time PSEO student at Ridgewater College, where I earned a 4.0 GPA. I am currently enrolled in my second year as a senior. I completed three prerequisite classes for the nursing program in 2024 and will complete the remaining six this school year. After graduating from high school, I intend to pursue a bachelor's degree in nursing.

Certification

  • CNA - Certified Nurse Assistant

Timeline

Customer Service Representative

All Powersports Racing
08.2024 - 07.2025

General Service Mechanic

Youngstedts
10.2023 - 08.2024

Head Barista

The Grind Coffee Shop
05.2023 - 12.2023

Cashier/Shelf Stocker

Home Solutions
10.2022 - 10.2023

Bachelor of Science - Nursing

Ridgewater College

High School Diploma -

Central Highschool

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